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Tier 4: AI Literacy Training

Practical training for business users to confidently apply chatbots, AI agents, and automations in daily work across all service tiers.

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Program Highlights

Role-specific learning for sustainable adoption

Awareness pillar: what chatbots, agents, and automations do

Application pillar: role-based practice using daily workflows

Confidence pillar: when to use each AI technology

Governance and guardrails for responsible adoption

Delivery Model

Three-phase training structure

The module is delivered through an AI literacy workshop, role-based practice labs, and adoption confidence coaching.

Phase 1

AI Literacy Workshop: understand capabilities, differences, and practical use boundaries.

Phase 2

Role-Based Practice Labs: operations, finance, customer service, management, and admin use cases.

Phase 3

Adoption Confidence Coaching: choose tools correctly, avoid misuse, and escalate issues with clarity.

Program Outcomes

MFC AI Literacy Completion Certificate

MFC AI Literacy Training attendees will obtain a MFC AI Literacy Completion Certificate upon successful completion of the program attesting to their functional AI application knowledge specific to the 3 major AI technologies apart of the program.